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CDG21-Government Experience Overall Awards


The Center for Digital Government (CDG) invites nominations for its GOVERNMENT EXPERIENCE AWARDS 2021, where we celebrate achievements and learn best practices from U.S. states, counties, and cities. We will recognize governments that have gone beyond simply using the web to radically improve upon the experience of government and are pushing the boundaries of how services are delivered.

Overall Experience Nomination
Nominations for the Overall Experience Awards encompass the full experience of government and provision of digital services across multiple channels (web, mobile, social media or more).

Deadline: Nominations must be submitted online by Wednesday, May 12, 2021.

Top government jurisdictions, agencies and departments will be featured in a virtual Experience Academy and honored at a high-energy, celebratory virtual awards event on September 15. Winners will also be featured in Government Technology and other publications.

CDG thanks our corporate members Accela, Accenture, Adobe, Amazon Web Services, CAI, Crown Castle, Dell Technologies, EasyVote, HP Inc., Infor, Laserfiche, McAfee, Medallia, Microsoft, NIC, Oracle, Pure Storage, ServiceNow, SHI, Spectrum Enterprise, Splunk, TeamDynamix, Verizon Enterprise Solutions, Whyline, and Yubico for underwriting the 2021 awards program.
Overall Experience Awards
All U.S. state, county and city governments may nominate their jurisdiction's citizen/customer experience in the Overall contest in the following categories:

Award categories:
State Government
County Government
City Government

CDG accepts one Overall nomination from each city, county, or state.

Please note, any relevant COVID-19 response-related information should be included in the nomination - there are no exclusively pandemic-related questions this year.

All programs that are nominated must be fully implemented by the due date. There are no other time limitations, such as the number of years the experience has been operational.

Instructions for using the online tool:
  • FIRST: Fill in the questions below (required) and click on the save and continue button at the end. This will take you to the contest criteria and questions.
  • The nomination questions consist of single choice, multiple choice and open-ended text answers.
  • Further instructions for completing the nomination are located in the FAQs at
3. Respondent Contact Info
The Nominator/primary respondent MUST BE GOVERNMENT STAFF or OFFICIALS of the state, county, or city.

Nominator/primary respondent: *This question is required.
This question requires a valid email address.
4. Backup for primary respondent:
This question requires a valid email address.
The contacts listed above will be sent relevant information regarding CDG’s Government Experience Awards.