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CDG21- Digital Cities Survey (DCS)


The Digital Cities Survey provides you with the opportunity to conduct an in-depth IT self-audit of your current operational status, accomplishments of the past year, and future plans. It can also kick-start IT strategic planning exercises. The survey results enable you to benchmark your IT operations, accomplishments, and plans against other cities in multiple ways. Additionally, you will have:
  • Nationwide recognition and possible awards for IT staff’s outstanding and improved performance
  • A third-party report source that helps you build credibility with departments and leadership
  • A launchpad for meaningful discussions with your stakeholders
  • Ideas and lessons learned to continue improvements for the coming year
The Center for Digital Government (CDG) survey identifies and promotes best and emerging practices in the public-sector IT community. It believes that a highly coordinated and consistent enterprise approach to the planning, governance, and management of digital technologies and services delivers the greatest impacts for aligning and supporting your city’s priorities for improving citizen, business, and employee experience with city government. 

The survey submission deadline is Friday, July 23, 2021.

The Digital Cities Survey has been redesigned to more accurately reflect the most important characteristics of the digital city. To make completing the survey easier, questions have been organized into categories to reduce data redundancy and question overlap. Additionally, demographic and context questions at the end of the survey provide the opportunity to increase understanding of your city’s IT operations and external and internal challenges that you faced in the past year. All of these changes will help you describe your accomplishments in succinct, concrete, and measurable terms so your submission can be evaluated fairly and objectively.

CDG thanks the following corporate members for underwriting the survey: Accela, Amazon Web Services, CAI, Crown Castle, Dell Technologies, EasyVote, Infor, Laserfiche, Medallia, Microsoft, Oracle, Pure Storage, ServiceNow, SHI, Spectrum Enterprise, Splunk, TeamDynamix, Whyline, and Yubico. Without their support, the survey awards program and its outcome publications would not be possible.
Instructions for Using the Survey Tool 
  • FIRST: Fill in the primary contact (required) and click on the "save and continue" button at the end. This will take you to the TABLE of CONTENTS and INITIAL SURVEY INFORMATION.
  • The survey consists of ranked drag and drop, single choice, multiple choice, and open-ended text answers.
  • Further instructions for completing the survey such as formatting, Tips, and a copy of the survey in Word for download, are located in the survey Frequently Asked Questions at 2021 Digital Cities FAQs.docx  
1. Primary Respondent/CIO or equivalent technology leader:
This question requires a valid email address.
This question requires a valid email address.
2. Back Up for Primary Respondent:
This question requires a valid email address.
This question requires a valid email address.
3. Communications-Public Information Director:
This question requires a valid email address.