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CDG20-Government Experience Overall Awards


The Center for Digital Government (CDG) invites nominations for its GOVERNMENT EXPERIENCE AWARDS 2020 where we celebrate achievements and learn best practices from U.S. states, counties, and cities. We will recognize communities that have gone beyond simply using the web to radically improve upon the experience of government and are pushing the boundaries of how services are delivered.

New for 2020: We’ve added a special COVID-19 response section at the end of the nomination to capture how state and local governments used technology to respond to the COVID-19 situation

Top government jurisdictions, agencies and departments will be featured in a half-day Experience Academy. They will be honored at a high-energy, celebratory awards event (TBD) while also being featured in Government Technology and other publications.

All programs that are nominated must be fully implemented by the due date. There are no other time limitations, such as the number of years the experience has been operational.

Extended Deadline: Nominations must be submitted online by Friday, July 31, 2020.

CDG thanks Adobe, Akamai, Amazon Web Services, Google Cloud, Laserfiche, McAfee, NIC, Nutanix, Oracle, SHI, Spectrum Enterprise, TeamDynamix, Tyler Technologies, Veeam and Verizon Enterprise Solutions as underwriters of the awards program/academy and banquet.
Overall Experience Awards
All U.S. state, county and city governments may nominate their jurisdiction's user experience in the Overall category.

Award categories:
State Government
County Government
City Government

Awards Process:
The awards nomination consists of the online submission. The nominations will be reviewed and judged based on the evaluation criteria. Scoring will be based on the review of URLs/online/other referenced experiences (50%); and on the answers and written information in responses (50%).

An Evaluation Panel will select recipients in the above categories. Judges may select nominations for a Special or Innovation Award in a specific area.

Contest Criteria (in alphabetical order)
  • Accessibility: How accessible is the channel (508 compliance, mobile responsiveness, speed of use) CDG will use a third-party assessment tool to determine accessibility.
  • Citizen Experience: Based on the overall design and interface
  • Citizen Feedback: How citizen feedback is used/evaluated through the channel
  • Consistency: How consistent the design is on the channel, and across channels if applicable (for example, does the mobile app design look like the website, etc.)
  • Cross-Platform Approach: Where applicable, a user can start an action on the channel, and finish it on a different channel. Services on different channels are being supported.
  • Data Integrations: What data integrations facilitate the channel (for example Google Maps API, etc.)
  • Impact: How effective is the channel (for example, number of active users for the channel; reduction in calls to city hall; increased speed of results for citizens/businesses; other benefits)
  • Innovation: Innovative approaches or technologies used on the channel
  • The contest consists of single choice, multiple choice and open-ended text answers.
  • DO NOT use your browser's back arrow, use the back button at the bottom of the survey page to return to prior pages.
  • All text boxes may be expanded by clicking and dragging in the bottom right corner of the text box. Please enter “N/A” in text answers you choose not to fill in.
  • This online tool gives you the ability to save and continue later. Fill in the nominator contact information and click the save and continue button at the bottom of your screen to save your progress.
  • Answer a few questions and a save and continue later bar will pop up at the bottom of the screen. Enter your email and click Save. Your unique link to the nomination will be sent to you (check your spam just in case) and can be used to return and open your nomination later, from the same or another device and browser. It will contain saved answers from your previous session (you may need to refresh to see them).
  • Before finalizing the nomination, you can generate a PDF of your responses by clicking the Download PDF Version located in the lower left corner of the screen.
  • When your nomination is complete, select yes on the Are you ready to submit your nomination question and click submit. You will then receive an email confirmation with a PDF copy of your submission.
Further instructions for completing the nomination are located in the FAQs at
Nominations for Overall Experience Awards MUST BE SUBMITTED  BY GOVERNMENT STAFF on behalf of the state, county, or city. One entry per jurisdiction will be accepted. *This question is required.
This question requires a valid number format.
This question requires a valid email address.
The contacts listed above will be sent relevant information regarding CDG’s Government Experience Awards.